The System requested that she enter the details. All details were entered into the System. The System expected that all details, including dates of birth, date of entry, initial base line tests and medical records be included. These were added. The System demanded she test all those whose details were entered to ensure they were operating at the acceptable level. The tests had to be objective and quantitative. The System abhorred qualitative judgements. Quantitative, objective tests were conducted, the results entered. The System confirmed that as only 82% and not the required 85% reached the acceptable level that an Action Plan be drawn up and logged into the System within ten working days. The System stipulated that if this was not done measures would be taken to reprimand, discipline, even replace the personnel responsible. An Action Plan was drawn up, specifying the process whereby improvement would be achieved: those who failed the test were deleted from the System. Those who failed the test were deleted. Failure was deleted. The System was satisfied.